Email Attachments

[Andrea5400]

I have set up the anonymous email option, however I do not see how to attach documents to the conversation.  How do I use this and where is it?

[Emiel1]

@Andrea5400 

You can add an attachment from your email software when replying on an email alias

More details (section "Using an email alias") :

How-can-i-contact-guests-via-email-for-a-reservation

[Andrea5400]

Yes, I understand that and I have the email alias option turned on.  But there still is no way to attached a document in a conversation.  How do I use this?

[Lorna170]

@Andrea5400  You cannot attach a document to the Airbnb conversation or messaging while on the platform.  As you have turned on the email alias, you copy the guest’s alias into your gmail, outlook, aol or other email client and then write an email with attachments from your email client OUTSIDE the Airbnb platform.

because of this limitation I am very careful to inform guests while on the Airbnb messaging that the attachment will come from my email address so they will look for it.