Aloha!
Recently I have had a disrespectful guest stay in my Airbnb. She had brought a extra guest, she said it was a last minute thing. I allowed it without charge, took a futon mattress down, where my listing says it is for 2 people. Second violation was she blocked my car. I had a appointment I had to be at. I messaged her a nice message. No response! I needed to leave. I knocked on the door & asked them to please move their car & do not do that again. As they do have assigned parking. Lastly, she had a so called service animal in distress! She had gone out for hours, locked this dog up in the bathroom crying & yelping.
From this she left me a bad review. This has definitely dropped my ratings.
I just appalled at the disrespect. Perhaps if some host can give me some suggestion on how to deal with individuals as such.