Glitch? Profile photo required but guests can instant book without it

Branka-and-Silvia0
Level 10
Zagreb, Croatia

Glitch? Profile photo required but guests can instant book without it

I have instant booking enabled and I require that guests have a profile photo. 

Yesterday, the guest instant booked without it. 

Airbnb says I can cancel penalty-free by myself but it will count as one of 3 penalty-free cancelations.

Why?

Those 3 cancelations are there for when the host feels uncomfortable with the guest or that they are going to break his house rules, not for Airbnb technical glitches.

 

1 Reply 1
Branka-and-Silvia0
Level 10
Zagreb, Croatia

PS ..... the guest has no photo at all... not even the flower, dog, cartoon... nothing.