Help!!! Listing Suspension with no reason other than 'technical problems'

Danielle1795
Level 1
England, United Kingdom

Help!!! Listing Suspension with no reason other than 'technical problems'

Help!!! Anyone had this before and can assist me?? 
We have a listing with a full calendar for summer, all reviews are super positive and things are going great. 

 

3 days ago our available dates all got blocked out and we couldn't Re-Live them. 

 

Now the specialised team have started cancelling our bookings, we have someone due to check in tomorrow!! 

 

Any idea how I can fix this and fast? My only thought was that our last booking they struggled to make it, as it wouldn't let their booking sit, so air b&B cancelled the original request and then remade another, so I wondered if that has maybe counted against us

 

Any thoughts greatly appreciated

1 Reply 1
Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Danielle1795, welcome to the Airbnb Community Center. I am sorry for the situation you're facing.
 
I've just taken a look at your profile and noticed that your listing is active.
 
I hope everything has been resolved for you 🙏

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