How do I delete the photo tour?

[Jenny838]

I wanted to add a new picture to my listing and had to create a photo tour. It's horrid! Nothing makes sense and everything is out of order. How do i go about deleting it? 

[Stephanie1288]

Joan,

Now I’m with you!  I didn't notice the photos had disappeared from there.  To remedy,  I just removed the photos from the backyard and restored  the bedroom photos and now photos show on “Where you’ll sleep.”  But Photo Tour remains disabled. Thank you!!  And thanks for the kind words about our guest house. 

[Joan2709]

@Stephanie1288 

Perfect! 👏

Glad that worked...it all looks great! 👍

[Sara-And-Rob0]

It took a bit of tinkering, yes, but this works! 

One additional tip, make sure to assign a bathroom too or it will show with 1 bedroom, 1 bed, 0 bathroom!  You are able to assign a photo to a room once you are back in control by left clicking on the image and there is an option between the photo and the caption box that says, 'Move from add'l photos?'  click that and you can assign it to a room.

The support agent I just spoke to had no clue what to do except to delete all photos and add back one at a time.  I said no, there has to be an easier way...all the captions and stuff would have taken me all day, Joan's way is the easier way and considering this issue persists to November 2024...doesn't look like Airbnb is going to fix it.

Thanks Joan, you are brilliant!

[Joan2709]

@Sara-And-Rob0 

Glad it worked!

Hosts should be able to decide if they want to use the photo tour or not. Should be simple enough to add a slider button ON/OFF. At least let the Host determine the order of the rooms instead of mandating the Living Room as the first room? 

BTW, Airbnb has started adding "tasks" to try and get you to add photos to the empty room placeholder. Just ignore that, or the system will revert back to the photo tour.

[Marlena31]

This article didn't answer the question. How do you DELETE or turn off the photo tour?

[Stephanie1288]

Based on advice above from Kermit3, I called just minutes ago and asked that it be deleted from my listing.  The service rep was accommodating, and I gathered that the request is not uncommon.  He said it will be 2-3 days but I just looked  and it's already reset. 

I also gave feedback about not liking it as a host and also not when we travel.  They are junking up the listings so much with extras (in the name of simplification) that people get confused and can't find the important things. 

[Stephanie1288]

Addendum - I just noticed the caveat from the platform that Photo Tour will only be displayed to guests if every room/area has a photo.  It appears that the way customer service disabled mine was to remove the photos from one of my bedrooms.  When I choose to view my listing as a traveler, photo tour is gone.  When I look at it as a host, I still see Photo Tour but the one bedroom is void of photos.  So.... I suspect any of us can DIY this - just choose a room and remove the photos from that room. 

[Joan2709]

Hi @Stephanie1288 

I discovered this as well. The only issue is you should not remove the bedrooms "Room" as the system uses it to populate the number/type of beds in your Subtitle and the "Where You'll Sleep Section" I believe.

You can then use the "All Photos" to drag and drop the photos where you want them to appear to a guest.

[Khaleel-And-Ebony0]

THANK YOU, Stephanie. This was incredibly helpful. By removing an image from one of the rooms, I can confirm that the photo tour no longer shows when viewing my listings as a customer 🙂 

[Elsie122]

Photo Tour is probably the worst thing ABNB has done ever.

The owner knows best what to showcase first. Its not as if most owners have 100s of properties. 

Anyway I really need to get out of this Photo tour as my bookings have dropped. 

ABNB is really doing itself a disservice. I am actually thinking of moving to other platforms. 

ABNB -- please I am a super host but need to get out of this Photo tour. 

[Ordel24]

To reverse this, simply go to one of the created rooms with the least amount of pictures and empty out all of the pictures into the "Additional pictures section (store them in additional pictures or wherever else you would like them) so that one of the categories/rooms is empty.  You can only have a photo tour if ALL of the categories/rooms have pictures in them.  Leave one EMPTY and it will revert to the original wonderful format!  

[HelloVacay0]

When I did the video tour, now all my pictures appear blurry. So sad 😞 Please remove this feature.

[Laura7518]

THERE IS A WAY TO DO IT!!! U go into your listing, then listing editor

then UR SPACE

go into the photos.. then just move them all into one room.. I have a boat and I moved everything into the BEDROOM.. the others go away. 

YAAAY. airbnb told me u can't get rid of it.. then I figured it out with her on the phone. I said u have to stop saying , No we can't do it.. tell them to move everything in one room.. 

ur life will be better.. and people won't be ticked off. :)) 

[Kathleane0]

I followed the instructions here (thank you so much) to delete the photo tour, keeping the bedroom as a room. Here's what happened :

my cover photo still doesn't show, it's still just a random photo from additional photos

my listing shows that there are no bathrooms

So I added 2 rooms to the photo tour - a full bathroom and a half bathroom and now my listing shows that I'm offering a dedicated bathroom, but both bathrooms are shared. Does anyone have ideas how to get my listing to show that the bathrooms are shared?

[Joelle43]

Hello @Kathleane0 

There seems to be a bug as there should be a Privacy Info showing up when we click on bathroom and it's no longer there.  I checked on my own listing and it appears for the lounge; bedrooms etc but NOT for the bathroom!!

You'll need to contact CS by phone or chat to tell them of the bug.  Here is an Airbnb link on the subject that you can quote to the CS as proof of what you're saying:

https://www.airbnb.com/help/article/3424

I noticed that in the Where you'll sleep section that the algorithm has picked a photo from your bedroom Tour but it's not showing the bed at all but a picture of a dresser.   If you want to change this you can try one of two things:

1) Go to the photo tour and select bedroom.  

==>Choose the photo of the dresser  in the where you'll sleep section and move it to additional photos.  Go back to view your listing as a guest using the preview button under your host profil to see which photo is now showing up.  Fingers crossed it's the bed or else it will be the picture of the hangers.  Repeat procedure if it's the hanger picture.  

==>If it's the correct picture of the bed, then go back into Additional photos and choose to move the pictures back into the bedroom. Check results

==>If that doesn't do the trick then delete the picture of the dresser and then the algorithm will hopefully select the picture of the lovely bed and then upload the picture of the dresser again.

You are offering a room rather than an entire place and although the cover photo of your listing is the bed when I go onto your listing, many hosts offering rooms have found that when they make a search on Airbnb, there is a different photo being thrown up.  Is this the case for you?  

If so, then the procedure to have the cover photo YOU want is the same procedure as the one I suggest for changing the photo of the where you'll sleep section.

Let us know how you get on!

Joëlle