I need help please with payout

[Aliaa7]

air bnb did not paying me more that 10 transactions , they have sent me a verification request to re enter  my bank account details and i was keep waiting then they informed me that verification been failed . This request been  happened 3 times  until now , and the support team is not helping . I need a solution for such a problem , we have so many commitments and we need to receive the payment    

[Bhumika]

Hi @Aliaa7, Hope you are doing well and I am sorry to hear about your payouts!

Have you heard back from the Support Team or received any updates about the payments since the time you posted?

[Aliaa7]

No dear , i wait 25 days after verifying my bank 5 times , every time they saying no need for TAX ID , just received Bank Transfer Reversal today again . I need a big help her . I did not receive any pay out for all my booking since 11 Aug .  See their confirmation that i dont have to apply any TAX ID . 

[Aliaa7]

**[Private conversation removed in line with the Community Center Guidelines]

For future reference, if you encounter a similar concern, you can refer to our helpful article below:
https://www.airbnb.com/help/article/3197

[Aliaa7]

Can you help please , i dind not receive my money yet for 20 bookings since 11 aug 

[Aliaa7]

No dear no please help me , see the below , tax problem solved and still not paying me please help please 

 **[Private conversation removed in line with the Community Center Guidelines]

[Aliaa7]

Please help ! 
airbnb not paying me , iam a super host since 4 years now , used to receive my pay outs normal . On 11 Aug 2023 airbnb request to add tax no which i am mot entitle to ever . They stoped my payouts and finally after verifying my bank account more that 5 times they apologies and said yes am not listed for tax . Until now they are not paying me . More than 20 bookings with no payment . Each staff giving me different story . All of them not actioning any help to find out the reason for holding my payments . From 11 aug until today am keep waiting . I meed big help how can i report that to the authorities . I need to inform the chamber of commerce and really hot a big complain . How can i reach my voice to high top management for such a treatment . I need my payouts .  

[Bhumika]

Hi @Aliaa7, I am really sorry to hear that you're still looking for guidance on this. I noticed your new post and merged it with your previous one, to keep all discussion and concerns in one place. 

It seems like the Customer Support team has gotten in touch with you previously to address some of your concerns. As us Community Managers are not a part of Customer Support, we won't be able to know more details about the issue. However, I have made sure to share your feedback and ongoing concern with them again. Should they have any updates, they'll be reaching out to you directly.

[Aliaa7]

Until when should i wait to receive my money . I need  to report that officially . Who is in charge here  ??!  Is it possible such a big name and i can not find some one to speak with rather than very poor front line that has no access for any thing and even there is no follow up from their managers . Please no need to defend and keep saying  they will help they will response . Its very obvious that there is no profissionalism at all or solving problems standard  in airbnb . I will share all of that in the news paper with all the evidence snd will report all to the chamber of commerce .   

[Aliaa7]

please see what happen again just now , i received a new booking once , email sent  yesterday stating that  new pay out sent , today they stop my bank account again requesting to verify my bank again for the 7th time . 

[Helen427]

hello @Aliaa7 

Have you finally had your monies outstanding paid to you and this messy situation resolved?

If so, how did it get sorted so others may also learn how to proceed?

[Aliaa7]

Hi dear, 

no the issue was not solved , they did not sent any money to my bank account . 
i request to sent all the amount by western union , they charge me a lot and they sent it in local currency not the USD . 
however i opened another account with the same bank that has issue with airbnb and its working normal .