Hello Paula,
I have been a host for 14 months, and I am still finding ways to articulate my listings, knowing I cannot please every customer. The main thing is that I always put myself in the guest's shoes. This would give me the leverage to understand and be at my best as a guest and as a host. This can be challenging, but rewarding when you get a “5-star” review! Your auto-messages need clear instructions on what you expect and how you can make their stay comfortable! Most of my guests are hikers and concertgoers, so I let them know that collapsible backpacks and seat cushions are available. Coolers and ice packs are available for a picnic. That said, knowing why guests are visiting helps you prepare and make their stay feel more homey!
