MIA Airbnb Claims Ambassador

[John1512]

What options do we hosts have when our claims ambassador requests exactly what you have already, in great detail, provided via descriptive notes, screenshots, screenshots, and invoices to your AirCover requests, along with imposing a deadline for said items before disappearing and not replying to your multiple messages for clarity? I've reached out to Airbnb Customer Support to bring this concern to the claim department's attention, an avenue that appears to be a waste of both that team member's and my time since Airbnb silos their departments. I have another message composed and ready to snd to said MIA claims ambassador citing the ticket# I created with Airbnb Customer Support. This is in regards to a guest who broke nearly every house + city rule/ordinance and left our house in horrible shape. Any thoughts would be greatly appreciated. Thanks

[Amanda1775]

@John1512 

This same thing happened to me. As you said, stalling is a huge waste of time and resources for all parties including ABB. This protocol only serves to alienate diligent hosts and delay expelling poor guests from the platform. 

[Tamara682]

I've been told recently that you get the ticket #, name of person with whom you are speaking, and ask for a supervisor (which you likely won't get) then tell them/then confirm to write in the notes that you request a different ambassador because they are not upholding airbnb policy; hang up, call back, and say that the former 'ambassador' was violating airbnb policy and that you want a different one using your ticket # to confirm previous conversation.
Good luck. Sounds like you will need it.

[Jenny]

Hi @John1512 

Did you ever get an update from Airbnb about this?

Jenny