@Dyanne6
Dyanne, maybe your missing payouts are that mysterious amount of $736.52 that arrived in my bank account on the 9th of May that did not relate to any of my bookings, either past or up-coming. The payout remained but has been re-taken from my subsequent payouts.
Obviously the programming gremlins are at it again attempting to create changes that nobody needs or wants.
This is an issue that requires immediate and competent help, not something that should be swept under the rug for a month or more!
Dealing with the phone pool is going to get you nowhere Dyanne, as you are finding out. The support personnel who staff the phone lines only have access to basic decision making, and what is even worse, once upon a time an enquirer was allocated a dedicated support person who's job it was to handle that ticket to closure. Now, every time you ring you get the first available operator and you simply go around in the same merry go round you went around in the last time you called.
Effective help is become very much harder to get!
It used to be that the staff who handle the Twitter feeds had a higher level of competence than the phone pool and it could possibly be to your advantage to lodge a complaint via Twitter.
If you have not used Twitter before here is the procedure to follow......
Step 1: Log into Twitter
Step 2: Search for @Airbnbhelp and choose "Follow" them
Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for certain information such as your listing and your account but always provide it over DM so it is not public to other Twitter users.
This help guide may offer you more contact options Dyanne, I hope you can get this resolved quickly.
https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M18763
All the best.
Cheers........Rob
