My guest application in case of canceled booking - Vendégem alkalmazás lemondott foglalás esetén

[Balázs27]

Kedves Mentor,

Volt egy foglalásom ami lemondásra került, de kevesebb mint 24 órával előtte, tehát kifizetést kaptam, az IFA-t  a rendszer beszedte.

A problémám azzal van, hogy a Vendégem alkalmazásban hogyan rögzítsem ezt a foglalást, illetve a számlát a vendégnek hogyan állítsam ki, mivel a vendég adatait nem volt alkalmam elkérni?

köszönöm

Balázs

Google Translation added by Community Manager:  
Dear Mentor,

I had a reservation that was cancelled, but less than 24 hours before, so I got paid, the IFA was collected by the system.

My problem is how to record this reservation in the Guest application, and how to issue the invoice to the guest, since I did not have the opportunity to request the guest's data?

Thanks

Balázs

[Elisa]

Hi @Balázs27 😊, 

Thank you for asking this question here!

Have you tried reaching out to Airbnb Customer Support about this?

Let me know if you need their contact information.

Warm regards 🌻

[Balázs27]

Hello Elisa,

Thank you for your message. 
Customers support was very supportive but could not really help in this particular case. I contacted my previously assigned Hungarian super host mentor and got my question answered.

I am glad that this community exists and I am not left alone, knowing someone is trying to help whenever it is needed.

Have a nice evening!