New Winter release just came out today!

[Joelle43]

Hello to all fellow hosts,

Just been onto my listing and have noticed some great changes and it's because of the New Winter release that came out 4 hours ago!  So If you want to see what's changed click below:

https://community.withairbnb.com/t5/Airbnb-updates/Explore-the-upgrades-in-the-Airbnb-2023-Winter-Re...

All the best

Joëlle

[Hélène266]

Personally I will also wait until bugs are corrected and we read only good things about this change - thankfully my next openings are not until March - so I can afford the wait. Thanks for all input and feedback provided so far 

[Ramses16]

It must have a bug, if someone makes an alteration I get paid $11 less per night. This has been happening to us with the last 3 guests.   Here is an example .

[Paula]

Hello @Ramses16 thanks for sharing this screenshot. Just to double-check, you have opted in for the Airbnb 2023 Winter Release, correct?

[Ramses16]

No I have not, I let other ones go first when it comes to testing. Also, I just got another price alteration request and the price is now reduced $10 for the last alteration. I am very uncomfortable with this software bug.

[Dave52]

@Joelle43  Not to be a "buzz kill" as we say in the US, but I'm concerned the Winter Release has introduced new bugs to the booking system.  I've reported 2 already to airbnb CS:

1. Received new booking, but did not get a notification by text or email.  This NEVER happened before.  Nothing changed in my profile settings.  This particular booking was same day.  Reported to airbnb CS, they admitted it's a 'glitch'.

2. A guest wanted to extend their stay 1 day, they said the calendar showed it was available yet they could not change their check out date.  Airbnb CS admitted this is a 'visual bug' in the guest facing interface.  Must be new because never heard this before.

I hope airbnb is not falling down on their #1 priority: 100% reliable booking engine.

[Bhumika]

Hi @Dave52 ! Thank you so much for sharing your concerns with us and letting us know that the Support team is aware of these issues. Is it possible for you to share a screen-recording on how these bugs look like , so that I can report them as well to the tech team? Visual cues help the team to dig into these reports better.

You can share a screen recording through a shareable google drive link. Keep us posted!

[Dave52]

@Bhumika  Here's the reply from airbnb CS in each case:

1. 

Airbnb rep confirmed by phone-- no text or email notification was sent and could not explain why not.  They forwarded the bug to the product team.

2. 

Airbnb CS confirmed by messaging--

Airbnb Support8:34 PM

It was our end who has problem. Just a visual bug with the Guest end. We can assure you that there's no problem with your calendar and everything is smooth. We usually get this kind of issues, and we are really trying our best to fix it.

I can assure you just a visual bug in our end and we are sorry for that.

[Bhumika]

Thank you @Dave52 for sharing more insights into the conversation. I will also pass over your feedback to the tech team , if they can look into this . If I need any screenshots related to the bug, I will keep you posted via direct message.

[Dora676]

Hi all,

Previewing Winter Release 2023 is a total disaster for me so far. First of all, I didn't opt in to early access - my co-host did for another property and, after they checked the photos on my listing, I then got the new photo tour without asking for it. Airbnb support could not roll me back to the older option. 

Now, photo tour just doesn't work outside of the app. Maybe try it yourself, if you have it active on your listing? Whichever browser or devices I use, clicking through from my listing page to any photo just shows me a white screen. 

https://www.airbnb.com/rooms/39623499?source_impression_id=p3_1702544853_gDFHd%2FHUTbTEYcpK&heroPhot...

It's a busy time for bookings at the moment where I live. None of my competitors have early access and so don't have this problem. I've also been wasting money for several days on facebook/instagram advertising campaigns, where none of the potential guests can even see what my property looks like.

Hope this will get fixed soon. We've already had two confused messages asking how to see our photos. It seems it's been broken for at least a couple of days now.

[Joelle43]

Hello @Dora676 

When I click on the link you have given in your message, I get a blank page.  Not good.

When I go onto your listing through your profile, I see your listing as normal.  However, as soon as I click on any of the photos I get that blank page again.

I was able to simulate a reservation by going onto your calendar but if a guest clicks on any of the photos = blank page and can't imagine anyone booking if they can't view your photos first.

@Bhumika - I'm possibly mistaken, but I thought I read somewhere that hosts could revert back to the earlier version if they couldn't get on with this new Early release or did I dream that up?!

So sorry this has happened Dora and that CS can't recover your photos😢  It's obviously a bug that the tech team should sort out surely?

As an after thought: You have probably tried this already, but if it's your co-host that opted in for the Early Release for another of her listings which somehow activated the Early Release for yours too, have you tried opting in for the ER from your listing to see if you get the full version?  I realise you don't want it but if this action somehow unblocks the photo situation for your listing, it's worth a try?  Just trying to find a solution....

Joëlle

[Dora676]

Thanks for your thoughtful reply, Joëlle!

Opting in to early access was a good idea, but unfortunately didn't fix it.

Hope @Bhumika might have an idea how to move forward or at least escalate the problem. I would be happy to revert back, but I already asked the support team and they said no.

[Joelle43]

Hello again @Dora676 

I was hoovering when I saw your reply and had my phone nearby and by curiosity I went to check again your listing - (forever the optimist! ) And lo and behold, from my phone I can see your photo tour!!! 💃🕺Your place looks so cosy and inviting🤗

Before I had been using my Mac and still get the blank page.   So although far from perfect, potential guests can see your listing if they are using their phone.😊

All the best

Joëlle

[Dora676]

Hi again @Joelle43 !

Are you using Chrome/Safari on your phone or did it load up in the app? Photo Tour works for me in the app too, but not elsewhere. 🙈

I appreciate your help so so much (and your kind words about my little cabin too). 🤗

Best wishes,

Dora

[Bhumika]

Hi @Dora676 @Joelle43 ! After reading this conversation, I checked Dora's photo tour and seems like it does show a blank space on desktop browsers. I will try sharing it with the tech team as well for further advice. 

Also double checking, have you tried deleting your photos and adding them again? : https://www.airbnb.co.uk/help/article/477 . 

Will keep you posted!

[Dora676]

Thanks again @Bhumika . I haven't tried deleting and uploading again. It would take quite a while to redo all the captions and (I'm guessing) room and amenity setup. Hope we might hear back something from the tech team soon enough to not have to do all that work! 😅

If it's helpful for your team, it seems to be not only desktop browsers, but mobile too. Basically, anywhere outside of the app. I've tried Chrome and Safari on a macbook and iphone. Also had a friend confirm the same situation on android phone and windows desktop (not sure which browsers).