No Payouts, fix KYC problem

[Vasco71]

I havnt been paid for a long time, almost 2 months. and the support is unable to fix it. 

Called the support 20x they keep telling me that someone is working on it but nothing happens.... Still waiting

they Tell me that something is missing or something is wrong with the kyc but every information is there and they cant Tell me whats wrong. 

Please somebody from a HIGH Department can help with this? It's getting very annoying

[Bhumika]

Hi @Vasco71 , Hope you are doing well. 

Are there any updates related to your payouts since you posted a while ago?

Hope it has been resolved!

[Drury1]

Hi Bhumika- 

Are you able to help us escalate this issue? Or point me in the direction of someone who might be willing to try, rather than just closing my case without saying anything?

[Drury1]

Hi Vasco71,

We are having exactly the same issue- support either close our case or say it has been "escalated".

Completely understand your frustration: were you able to get it sorted? And if so, do you mind sharing how you managed this to help out a fellow desperate user?

Thanks a mil 🙂