Not getting payouts

[Rob13237]

Hi All,

My wife and I are hosts of a single property. We have received payouts to our investec bank account up until Feruary 2025 when they suddenly stopped. We have been onto AirBnB consultant a number of time, reloaded bank details, called the bank, but now luck. We have multiple payments that are building up.

Any idea how we can figure out what's going on? AirBnB can't seem to help although our bank details are correct and our banks have not received any funds.

Any helps would be massively appreciated.

Thanks,

Rob

[Shelley159]

Hi @Rob13237 

Can you remember whether you've completed the Reserve Bank mandate for 2025?

[Rob13237]

Hi Shelly, not that I am aware of. It's doesn't ring a bell. We received payouts for almost a year and they just stopped. Do you think it could be this reserve bank mandate you have mentioned?