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PAYOUT ISSUES

‎22-11-2023 01:26 PM
Thomas3023
Level 1
‎22-11-2023 01:26 PM

PAYOUT ISSUES

I've been experiencing issues where Airbnb keep telling me to remove my banking details and re-add them. Once I do so I receive 1 payout out of about 15 and then then they repeat the process by blocking the banking details again and i have to re-load my banking details again. 

 

I have around 15 bookings that i need to be paid for and cannot get this issue resolved. 

 

No one at the call center can help with this issue. I have tried with 3 of my different bank accounts and it does the same thing. 

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‎22-11-2023 01:26 PM
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‎23-11-2023 10:46 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎23-11-2023 10:46 PM

Hi @Thomas3023 ! I am so sorry to hear about the issues you are facing with the payouts. Have you double checked what is the current payout method that you've selected?

Would you be able to share a screenshot showing pending payouts, so that we can ask the relevant team to dig into it if possible?

 

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‎23-11-2023 10:46 PM
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