Hello! I had a problem with fruit flies, which is quite common in Finland in the fall. The guests came early Thursday evening and I told them about the fruit flies in the kitchen. They also saw them themselves. I gave them an insecticide spray they could use. I did not spray beforehand as many guests do not want to use chemicals for different reasons. They did not comment the issue in any way, just said they would try the spray. The next morning I got a message that the spray did not work and that this was a big issue, especially to the child. (My estimate is that the child was at least ten years old, if not more). They wanted to have a easy and comfortable time, as they put it. They did not want to waste time searching for another apartment. They asked for any suggestions but I did not have a solution. We had discussed a vinegar trap which I presumed they tried next. They left this morning sending me another message with similar content and asking for a partial refund. They again pointed out that if they had been informed about the flies beforehand they would not have come. I mentioned in two messages that the problem realized the evening before and I thought that the spray would help. The guest also feels I did not take their worries at heart and dismissed them. They did, however, said they were happy with the bathroom and soaker tub, which was one of the main reasons they chose the apartment. I do understand that flies can be annoying, despite them being teeny tiny and located just in the kitchen. I would not like to have them where I stayed. I would like your advice on what the refund should be. They stayed 3 nights. I would like to refund the whole amount just to get rid of this awful experience but on the other hand, I need the income. Looking forward to your suggestions.
