Pay attention to updated Protection terms...

Debra405

My recent guests left a pig pen behind, food caked on the stove, refrigerator and microwave dirty and food left behind. They moved my furniture around and left it like that. All towels were still damp and just shoved in the closet.

Ann only had one review, her daughter Emily had 5 good ones but 3 were from the same Host. Seemed weird but a mom and daughter should have been excellent guests. Well, no.

Bottom line is they had no clue what it means to be invited as a guest into someone's HOME. But I can't submit a claim for the extra cleaning and time to reset my house.

You can not submit a claim for "general cleaning." That's right. Not by an approved guest. So you better vet these people before allowing them into your home. I am so disappointed, but at least I was able to clean everything and now you can't tell it was ever dirty. An extra $375 to do it, but that's probably a cheap lesson to learn.

From Jessy, the Air bnb Rep as emailed to me on July 16, 2025:

"However, I would like to explain further that the Host Damage Protection Term, we no longer provide coverage for general cleaning. Coverage is limited to additional cleaning that meets specific criteria. The following situations are eligible under Extra Cleaning:

Heavy stains left by Guests
Smoke odor removal
Cleaning due to non-allowed pets
Cleaning caused by unauthorized invitees permitted by the Responsible Guest

If your documentation clearly supports any of the above scenarios, we may proceed with the claim review."

Mike-And-Jane0

@Debra405 some guests left our place as clean if not cleaner than when they moved in. Others left crumbs and debris all over the place. We just took the rough with the smooth and moved on. Interestingly when the place looked like a bomb site it didn't take much more cleaning as you have to pass the vacuum cleaner over every part of the room anyway.

Marie8425

@Debra405

Honest question, did you contact the Guest?

I don't involve Airbnb until I try to resolve myself first. I don't present as you broke this or that rule. Just hey I had an unexpected expense in this case more than usual cleaning required. I would appreciate if you would reimburse me XX. Here is a copy of the invoice for your records.

Not a guarantee fix but when you approach someone professional not judgmental they don't feel defensive and they may agree and reimburse me.

Joan2709

@Debra405

You need to add something to your addl House Rules about not moving furniture. Something like:

"Please do not move furniture around, as it can damage the furniture, floors, walls and other items in the home. If there is damage, we will have to charge your security deposit for the damage. If we find furniture has been moved we will have to charge an addtional $100 fee."

The state the place was left in is as @Mike-And-Jane0 say...some guests do a great job and others make you wonder how they were raised. You might consider raising your cleaning fee a few dollars to start building up a contingency fund, as this will eventually happen again.

I hope you left an honest review to warn future hosts and marked "would not host again". Be careful how you word the review and maybe say generically "unfortunately additonal cleaning was required after this guest's stay" and then mark them down for cleanliness. If you didn't have anything in your addl House Rules about moving furniture, I wouldn't mention that in the review.