My recent guests left a pig pen behind, food caked on the stove, refrigerator and microwave dirty and food left behind. They moved my furniture around and left it like that. All towels were still damp and just shoved in the closet.
Ann only had one review, her daughter Emily had 5 good ones but 3 were from the same Host. Seemed weird but a mom and daughter should have been excellent guests. Well, no.
Bottom line is they had no clue what it means to be invited as a guest into someone's HOME. But I can't submit a claim for the extra cleaning and time to reset my house.
You can not submit a claim for "general cleaning." That's right. Not by an approved guest. So you better vet these people before allowing them into your home. I am so disappointed, but at least I was able to clean everything and now you can't tell it was ever dirty. An extra $375 to do it, but that's probably a cheap lesson to learn.
From Jessy, the Air bnb Rep as emailed to me on July 16, 2025:
"However, I would like to explain further that the Host Damage Protection Term, we no longer provide coverage for general cleaning. Coverage is limited to additional cleaning that meets specific criteria. The following situations are eligible under Extra Cleaning:
- Heavy stains left by Guests
- Smoke odor removal
- Cleaning due to non-allowed pets
- Cleaning caused by unauthorized invitees permitted by the Responsible Guest
If your documentation clearly supports any of the above scenarios, we may proceed with the claim review."
