Payout delay and Support team not responding

[Gcina0]

Good morning,

I am in South Africa, and I have been hosting for 2 years. 
For the first time I made a lot of money through 2 new listings. Airbnb did not pay yet. The payment was apparently done on the 31st December, but it is not in my account. The bank told me it is not even pending. Worse I need to pay the owners of the other house. Now I look like a liar. I told them Airbnb pays within 48hours of checkin. Today it is the 7th day, still there is no money in my account. So frustrating...

I wrote to support and they said they will transfer to a relevant department, and immediately disappeared on me. 
Anyone has been in a similar situation and how did you resolve, by when? I need to manage my client's expectations. For now I keep saying maybe tomorrow, I am also clueless. 

[Rebecca]

Hey @Gcina0,

Have you received your payouts yet? If not, I suggest reaching out to Airbnb Support so they can investigate it for you. 

Let us know how you get on! 😊

[Kobus13]

@Rebecca they are useless

[KayGrow-Properties0]

Same here. No payment since 28 December 2024 🤬 and still fighting with Airbnb. 

all the best. 

[Kobus13]

Same here they find all sorts of excuses not to pay, they are not a trust worthy company