Payout delayed to a later date

[Joyce580]

The website states they guarantee a secure site but there has been issues with the site not screening guests like they say they do. One guest decided to not check out till the day after, I requested payment, had to keep calling talking to customer service which was rude. After calling numerous times I finally received payment. Now I’m having a problem with the guest extending stay and I never received the partial payment. I received a email on April 6th saying payment was processed but never received the payment. I called customer service and now they’re saying I have to wait till April 14th to receive payment. This is unfair to the hosts. Very unprofessional. The company charges a fee but does not guarantee the services they say. 

[Bhumika]

Hi @Joyce580 ,

Sorry to hear about the delay in the dates. Please note that I have updated your title a bit to make it relevant to your query. I hope you don't mind. Please feel free to keep us updated in case you receive payments on the assured date, in case you need any help with otherwise!

[Marilyn501]

What are we to do when the assured date keeps changing? Are we supposed to host guests without payment? Should we be concerned about the financial stability of Airbnb?