Hello All
I am a new host managing a large property just outside Washington DC. I'm contacting you because there is a glitch in the AirBnB website that does not allow me to enter a payout method. I have hosted 5 guests since January without being paid for any of them, and I need help to get a resolution.
I completed my listing in January without issue, went live, and got my first booking. After the guests checked out I went back into the app and received an error message about my payout method that recommended I delete then reenter my payout method. I did that but got stuck at a screen that tells me to contact customer support. There is no place to enter my banking info. That's where I've been ever since. It's been 7 weeks now.
I have called or otherwise communicated with customer service every day since to resolve this issue. Each ambassador opens a ticket, escalates to a specialist, then I'm messaged a suggestion to try. For example: reenter tax info, try a different device, try a different browser, clear cache and cookies. They message the suggestion then immediately close the ticket before confirming that my issue is resolved. None of these suggestions I've received have worked, leaving me to call back, open a new ticket, and re-explain everything from the top.
In the meantime, I have hosted 5 different guests for free.
To date AirBnB owes me $6,549.44. By March 7 the amount will be $8,977.93.
The situation is very serious. I have January and February bills to pay.
I'm at a loss and bleeding money. Any ideas?
I tried to email Catherine Powell but she's no longer the Global Head of Hosting.
