Payout on hold - no help from support

[John9284]

Payouts OF $6000 delayed for over 2 weeks. Apparently due to KYC issues but no one from support has emailed me with a list of documents that are outstanding and . i have numerous calls with support, 2 cases logged  (#** ) and three emails from support saying 'We assigned your issue to a specialized team member'. 

This is my first hosting experience with Airbnb in 7 years and likely to be be last unless this is issues is speedily resolved. 

Please help. 

**[Sensitive information removed in line with the Community Center Guidelines]

[Shelley159]

Hi @John9284 

Check whether this may be the issue:

Hosts in South Africa must submit their Bidvest form annually - Airbnb Help Center

[Emilie]

Hi @John9284, 

How are you getting on? I wanted to check in and see if there had been any progress regarding your payouts in the past week, or if you needed more help. 

I hope to hear from you soon 🙂

Emilie 

[John9284 · Accepted solution]

Hi Emilie

Thanks for your message. It appears that everything has been finally resolved and I'm hopeful that the money will hit the account before the end of the week. 

[Emilie]

That's excellent news, thank you so much for coming back and letting us know @John9284! I'll send some thanks to @Shelley159 as well for the advice along the way. 🙏