Hi @FurnishedStay-Org0
This is genuinely frustrating and unfortunately more common than it should be, especially when support keeps giving you mismatched advice like replacing a card when you're using a bank account. That tells you straight away you're being passed between agents who aren't actually reading your case properly.
A few things that have worked for others in the same situation:
Try removing the bank account completely and re-adding it fresh. Sometimes the pending status gets stuck during initial verification and a clean re-submission resets it.
When you contact support again, specifically ask them to escalate to the "Payments Team" by name. General support agents genuinely don't have access to payment backend issues and can only see what you see. The payments team can actually investigate what's flagged internally.
Also check if Airbnb sent any verification email to your registered address that may have gone to spam. Sometimes a pending payout is waiting on an identity or bank verification step that never made it to your inbox.
If none of that works, try reaching Airbnb through Twitter/X by direct messaging @AirbnbHelp. Sounds unconventional but a lot of hosts report faster resolution through social channels than traditional support tickets because it gets flagged to a different team entirely.
Keep a record of every support interaction, dates, agent names, and what was said. If this escalates to a formal complaint that paper trail matters.
Hope it gets sorted quickly! 🙏
Let me know if that helps 👍🏻
