Payouts stuck: OCBC IDR bank rejected after entity change to PT PETRA HORIZON VENTURES — need Payments/KYC review

[Maple14]

We’re Hosts in Indonesia. After switching our beneficiary from PT Maple Leaf Estates to PT PETRA HORIZON VENTURES, Airbnb accepts the OCBC IDR payout, shows Pending/Verified, then flips to “update payout method” and rejects it. OCBC confirms our details and SWIFT NISPIDJAXXX, bank code 028, and branch code are correct. 

Over 2.5 weeks, 8+ cases, 10+ agents, and one “banking” contact later, the case keeps getting closed with “remove and re-add.” We need an internal Payments/KYC manual verification so accrued payouts can be released.
If you’ve resolved this loop:

- Did Payments/KYC need a specific document (NIB/NPWP, deed, UBO IDs) or an OCBC confirmation letter?
- Did assigning the company taxpayer to the payout method fix it?
- Any moderator who can route this to Payments/KYC, please DM.
- Screenshots and OCBC confirmation available.

[Maple14]

The case has been assigned to yet another case manager that claimed the issue was resolved only to discover a few hours later that once again they rejected our back account with OCBC! This is getting our of control and no one from Airbnb is cooperating in providing clear reason on why the account is getting invalid meanwhile we have been without payment for almost 3 weeks! Staff salaries are on hold and our entire operation that we relied on Airbnb for is in red alert!

PLEASE HELP!

[Joan2709]

@Maple14 

Can you clarify? 

Are you saying you changed the listing owner name to a different business name and then encountered difficulty with payment processing?

[Maple14]

We changed the legal entity that owns the listings to PT. PETRA HORIZON VENTURES. I’m still the director. Airbnb support reset our Business Details, and I re-entered the new company name, number, and address to match our OCBC records.

Since then, every IDR bank payout we add verifies, then flips to ‘update payout method’ and gets rejected a few hours later. This happened on two separate OCBC accounts.

Inputs used (exact):
Holder: PT. PETRA HORIZON VENTURES
Address: JALAN MERTANADI NO 86 E, KEROBOKAN KELOD, BADUNG, KAB. 80363
SWIFT: ** | Bank code: ** | Branch: **
Method: Indonesia → Bank account in IDR

We’ve opened 10+ cases. Each was closed with ‘remove and re-add,’ which we’ve done multiple times. 

**[Personal details removed in line with the Community Center Guidelines]

[Joan2709]

@Maple14 

Does the bank account you are using for payouts EXACTLY match the business name on your Airbnb account?

[Maple14]

Yes, everything matches of course. 

[Daniele1414]

I'm in the same situation, payments blocked because Airbnb rejected our bank account with OCBC, I tried to switch from laptop to mobile (advice form Airbnb staff) but didn't work. 

I really need to solve this situation...

[Laura7976]

@Maple14 We have the same problem with the same bank. Any other advice? Please

[Maple14]

@Laura7976 It's been almost a month and Airbnb still has not paid us! I am running out of options and they keep saying their engineers are working on it with no timeline! This is absolutely ridiculous

[Joan2709]

@Maple14 @Laura7976 

Perhaps one of the moderators can forward this to the appropriate Teams at Airbnb, since you both have the issue with the same bank?

@Bhumika @Rebecca 

It could be an issue with different Airbnb departments?:

KYC (business details)

Payouts?

[Maple14]

@Joan2709 thanks. Airbnb had admitted theres a system glitch and claims engineers are working on to resolve this issue but they refused to provide a timeline. Meanwhile our entire business (staff, utilities and all operational expenses) are in disaster mode because we haven’t received any payment from Airbnb for almost a month now

[Joan2709]

@Maple14 

Are you sure it's not related to anti money laundering procedures in place with OCBC? Been reading a lot about several major issues with this bank not complying with this.

[Maple14]

@Joan2709 Has nothing to do with any with money laundry. Our ocbc bank account is legit and I even tried adding my personal bank account and it also got rejected. My speculation is once the airbnb account is born and is linked to a specific bank account it cannot be changed. Airbnb support claimed that you can change it but going through this nightmare of a process proves otherwise. What’s horrible is that Airbnb treats hosts who built this platform like crap! Closing cases with this copy past message. I’ve opened more that 20 cases now, spoken to over 20 agents including half a dozen senior ones and if I was talking to bots the issue would have been solved! We are running out of options! Airbnb now owe us more than 100M IDR and counting. We have bookings up to January. And if we cancel they will penalize us. So we are stuck with Airbnb until they figure out how to solve this mess! What a horrible experience this has been!