Pet fee not applying

[Jennifer2682]

Anybody else having this problem?  I have a $100 pet fee.  Guest sends an inquiry asking about bringing her pets.  Indicates "1 adult, 2 pets".  When I check my "Potential Earnings" I see the pet fee isn't being applied.  Nightly rate, cleaning fee, and Airbnb service fees are all correct.  Customer service tells me I have to charge them through the Resolution Center, that the pet fee is "just to let guests know, you still have to charge them separately".  What?!?  

[Emiel1]

@Jennifer2682 

The pet fee is added to the renting total, it is not a separate line.

What Customer Service says is not true, it was in former days when the pet fee could only be  mentioned in description of the listing.

I simulated a booking on your listing for 1 night on 17 april, 1 person, no pet: $275,-

With 1 pet it is: $375,- (same as with 2 pets)

Added:

I also simulated an inquiry: same result

[Jennifer2682]

Thanks @Emiel1 !  It's strange because her boyfriend went ahead and booked it instantly on his account and the pet fee applied correctly.  But when she sent an inquiry and I was looking at "Potential Earnings" it wasn't included, either as a separate line item OR in the nightly rate.  Seems like a tech glitch, though it worked out ok in the end.  Something to keep an eye on though!  I appreciate your checking on it for me!  Thanks!