Platform glitch “failed to send” no resolution ?

[Esther1067]

Hello everyone. I am a relatively new host and loving Airbnb so far. However, I have an intermittent problem with the platform telling me that my messages to guests have not been sent. I get a “failed to send” message. So far, all the messages have been sent so this is not an internet problem. But obviously it means that I often don’t know if a guest has received a message or not. 

it has been going on for several weeks now.

each time it happens I complain. The super host support team reply with a large number of platitudes and then close the case. I have asked for the complaints team but they have not given me details. I am not a business host (but have complained there as well).

they say that I am the only person in the world with this problem which reminded me of the post office scandal in the UK.

any thoughts on what I should do next??

thanks

[Rebecca]

Hey everyone,

Thanks so much for your patience. I have passed this over to the Airbnb tech team for their support. I will pop you a message when I hear back from them. 

Thanks again, 

Rebecca 🌟

[Kyla134]

Same problem here as well.  I can msg a few hosts with my enquiry, but after a few when I press send, it does nothing at all.

[Esther1067]

Hi Kyla - I still have not had a resolution despite almost daily messages with Airbnb community support. I think the more of us that message the better. Can you let them know and point them to this conversation. Thanks and good luck!! Esther