Reimbursing a renter when having to spend a day or two away

Paula1957
Level 1
Stillwater, MN

Reimbursing a renter when having to spend a day or two away

Is there a policy regarding how much a host should reimburse a renter when the renter is required to stay elsewhere a night or two due to a necessary repair to the unit?  

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Paula1957 

 

There is no policy, but you probably have to compensate the guest for the extra costs of staying in another accommodation if your listing is not available for the guest. Or cancel the reservation (penalties will be applied by Airbnb), but guest will receive full refund and you are "out of the contract".

If reservation has already started maybe shortening the reservation ("change" option) is an option (full refund of unused nights, or more if you amend the price in the change-form). But guest must accept the "deal".