Response and payment

[Sofia494]

Hi dears, after a 3-month-Covid-break i am hosting my first long-term host, am happy about it. Checkin was on 5 June, and all went well. Guest of course has paid already to AirBnB. Since then (10 days) i am not paid, and what totally worries me, Airbnb is not responding to my support requests since last Wednesday at all. I do not know what is wrong, what issue is there that stops them paying me. I just do not get any response to my help-requests. What can i do?

[Yadira22]

Hi @Sofia494 

I am so sorry to hear this. 

@Laura_C could you please help? 

I have heard contacting Airbnb on  Twitter yields better results, try sending messages again. Good luck 🙂

[Sofia494]

Thank you dears for your support. In the meantime I was successful after spending twice really long on the phone hotline. Wish you strength and good luck to London. Take care. Sofia.