Strict policy, guest get refund and suspend

[Xiu30]

Hi,

Tonight i have a guest book for tomorrow for 31 days.

He ask if he can come today.

I sent him the alteration request.

Suddenly the reservation is cancel by airbnb and the guest got refund.

Then show limited message delivery, meaning he guest account is suspend/deactivated.

Question 1.  I have strict policy, why the guest get refund. I thought he can only get refund if he cancel 28 day before check in date.

Question 2. Why his account is suddenly suspend/deactive?

[Sarah977]

@Xiu30  He probably didn't get a refund. His credit card was probably invalid or found to be stolen.

[Mike-And-Jane0]

@Xiu30 It is a risk when people book just before they want to arrive. In your case you got lucky as Airbnb seem to have noticed there was a problem and cancelled before the stay. If the credit card was stolen and Airbnb had only found out later then you would have had a guest stay and then not received any money.

In reality you have not lost out except in having your listing blocked for a day or so until the stay was cancelled.

[Xiu30]

But this guest profile was created 2015.  Shouldnt long establish profile more trustworthy?

[Mike-And-Jane0]

@Xiu30 the 2015 account could easily have been hacked.