Hi all, this is a very confusing topic, but I've done a lot ...
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Hi all, this is a very confusing topic, but I've done a lot of work trying to fully understand the situation. I'm going to la...
Latest reply
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I have been a host and a property manager for years. Almost a year ago, one of the owners of a property I hosted decided to turn her home into a long term rental. (She was a co host on the site) I explained that I had to call Airbnb and get them to cancel upcoming reservations or I would be penalized. She didn't listen to me and cancelled the reservations and I lost my super host status. Almost a year later with all 5 star reviews and 5 stars in the other three superhost categories my cancellation number hasn't budged. I have cancelled NO reservations in the since then. I get zero help from Airbnb. When I have called I am told, 'oh at the next superhost check in I'm sure you will get back your superhost rating.' What can I do?
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@Dana1429 your cancellation number will change very little until a year has gone by and the cancellations no longer hit the superhost stats. What help do you want from Airbnb?
@Dana1429 your cancellation number will change very little until a year has gone by and the cancellations no longer hit the superhost stats. What help do you want from Airbnb?
Hi @Dana1429,
Welcome to the commnutity!
To regain your Airbnb Superhost status after an unjust cancellation penalty, consider these steps:
The Superhost review process is automatic, evaluating hosts every three months based on the past year's performance but they can always manually reassess if needed . Persistence and clear communication with Airbnb support, highlighting your consistent performance outside of the cancellation incident, might help your case.
Hope this helps!
Hi @Dana1429 👋
I'm sorry to read your situation. Did any of the answers below help you resolve the issue? If so, it's always a lovely gesture to mark it as the best answer. It's like a big virtual hug to the member who supported you. 😊