There should be a class action lawsuit on AIR COVER

[Brittini0]

If you research air cover you’ll read hundreds of host stories just like mine. 

people agree to open up their homes to strangers under the marketing ploy that is 1 million dollars of air coverage for potential damages only to be completely ignored and unsupported for months when they actually need that coverage. It’s a gimmick and a scam and legal recourse is in order! 

26 seconds ago

I have had an almost identical situation but it’s now been MONTHS that the air coverage revolutions team has had my case and co to use to do nothing to support me in a resolution. It’s been 3 months and they continue to say “they’re still reviewing my case” yet they imposed a very tight deadline for me to provide all of the following proof for the damage:

- before/after photos 

- original receipts

-replacement receipts 

- professional incident reports 

- professional repair reports (some items they asked for THREE different professional quotes) 

- age of item 

after complying with all requests they’ve offered zero progress or resolution or reimbursement for thousands of dollars worth of damage that my very first Airbnb guest did to my home and my property. It’s crippling to hosts who trust this system to protect them when things go wrong because ever since the new air coverage platform was launched- it’s evident they were trained to evade hosts and not provide legitimate payouts for incidentals. 

[Fred13]

You can find similar posts as yours in here, dating back since its predecessor called "Host Guarantee' started years ago. The only logical explanation is that the business benefit of those two programs far outweighs the quagmire that they have surely caused Airbnb. 

[Cherie54]

You can speculate all day.   It is not helpful and it doesn't solve anything.  The reality is AirCover is a myth.  All of the Airbnb staff say exactly the same thing after being so helpful on the phone with you, that it goes to another team and they will take care of us.  That other team has a name, it is called "Oblivion."

[Fred13]

One shouldn't speculate of the reasons why is there? Really. Air Cover is partly a reality, it is the degree in which is not is what you be fighting. Good luck.

[Cherie54]

I'm ready to participate in the class action.  Has anyone researched it?  Found an attorney?  I google every now and then and come up with nothing.

[Drew-and-Ryl0]

This is my story: https://community.withairbnb.com/t5/Help-with-your-business/Hosts-need-to-be-aware-of-aircover-host-...

I have been fighting with them for 77 days (today). Out of the $20k claim, they offered me $959.50 and they were so proud to say that to me like I should be grateful. If you started a class action already, I want to join. They shouldn’t advertise it and then when we actually need help is avoid us and fight whatever they can find to pay as little. They offered me less than 5% of my claim, i dont even know how they come up with that number. My home is 5 years old, brand new when we bought it, there was no damage to our carpet before the flood/incident happened. Im so shocked!

[Jose34]

Aircover, if they can't take the money out of the guests they won't give you anything. I guest broke an accent char valued $300.00, but the guest denied it, even though I proved them that he did.... Aircover didn't pay me anything, Airbnb's rep said that the guest didn't want to pay for it, that was the end of the story.... Yesterday, we experienced a storm here in Houston, which resulted in a power outage at one of our properties. Airbnb contacted me, stating that since I am unable to provide essential amenities like electricity, they will cancel the reservation on my behalf and that Aircover will protect the guests. However, I pointed out that Aircover isn't protecting anyone. If Airbnb cancels the reservation and refunds the guests, they effectively stayed for two days but only paid for one night. Therefore, Aircover does not exist in practice. Additionally, the payment for the new reservation will be deducted from the refund they are issuing. Airbnb's Aircover is a joke.

[Jose34]

Please start the class action, I will definitely join all of you. PLEASE DO IT.

[A215]

I will volunteer to create an email address to begin a class action lawsuit? AirBnB is beyond negligent and they have not cared to correct their continual wrongdoings and poor customer service 

[A215]

I just created an email airbnbblows1@gmail.com for anyone interested to join a class action lawsuit against AirBnB for their continual negligence for host’s safety and their lack of competent customer support. Email above!

[Mike-And-Jane0]

@A215 It takes more than an email address to start a class action. Do you have a realistic plan and attorneys willing to take on the work?

[A215]

It takes a GROUP (hence the term “class action)….. maybe save your time trying to unnecessarily belittle something that is forming instead of taking action 

[Yuan164]

Yes, same here, they keep saying that my documents are not good and finally said that I have passed their 'deadline' and thus not reimbursing me anything for my damage.

[Jeremy193]

I had a guest burn down my tiny home.  Took AirBnB 4 months to tell me they won’t cover it.  Exploring my options now. 

[A215]

Oh my God - I cannot imagine their legal dept! But they are their own worst enemy and to.m blame for not having proper procedures and support. So sorry that happened to you.