US GOVERNMENT GUESTS

[Sammy-L-0]

Airbnb's platform is giving me fits setting up reservations for a government employee.

I live and have my BnB in an area that suffered catastrophic flood damage almost three weeks ago. While we didn't take any direct damage at the BnB, we had to close for three weeks because public water systems, electricity, telephone and Internet were all out.

We were lucky enough to be within walking distance of the FEMA Disaster Assistance Center and one of the workers booked our BnB as soon as we reopened. It's been a nightmare trying to navigate AirBnB to accommodate the government expense report requirements. The guest has to zero her expense requests every two weeks, which means she has to make another reservation to begin on the final day of the first reservation. She's never used ABnB, and I've never had anyone book another stay beginning on the day they check out.

HELP!

I can't figure out how to send her a special request for the second reservation so it falls within the government per diem. Since we lost two cars to the flood and had mudslides in our backyard and our kids' carport, I could really use this reservation to pay the bills.

Any suggestions? I can't just send a request to change the reservation because that will include the first four days that she has already turned in for reimbursement.

Maybe turn off IB so it forces a message to be sent requesting the new reservation?

Thanks.

[Kelly149]

it's a dumb system, but you can't make an offer once she's already been a guest (last I checked!). I think in this situation, she'll need to book the days she wants and then you have to go adjust the reservation after the fact.

@Sammy-L-0 

(I have a kiddo in Louisville... that rain was something else. Glad you're well)

[Sammy-L-0]

That's a crazy system. What if you wanted to give a repeat guest a discount? I guess I'll just get her to make the reservation and then send her the cleaning fee back. ,

Thanks for the good words. It was a pretty incredible flood. My family moved into the house my wife and I live in in 1971, and I have never seen water cover the road before.

[Helen744]

@Sammy-L-0 Sam you must remove your other fees like cleaning , which can be added later and then extend the reservation by the number of days but then you will lose if you have discounts so remove them before you extend also .H