In recent years, artificial intelligence has transformed many aspects of our daily lives, and I decided to explore how it could be used creatively within my hospitality units to enhance the guest experience.
My idea was simple but innovative: I used AI tools to create realistic characters and place them inside images of my rental units. These characters were not just static visuals — I animated them and turned them into short, engaging videos. Each video had a specific purpose and was carefully designed to communicate with guests in a friendly and modern way.
I integrated these short AI-generated videos into key stages of the guest journey:
Instead of traditional text-only messages, guests were greeted by animated characters who visually explained the rules, guided them through the check-in process, and reminded them of check-out procedures. This approach made the information easier to understand, more engaging, and far more memorable.
The results were extremely positive. Guests expressed genuine happiness and surprise at this unique experience. Many mentioned that it felt more personal, modern, and enjoyable compared to standard rental communications. The videos reduced misunderstandings, improved compliance with house rules, and created a smoother overall stay.
From a marketing perspective, this innovation added a strong differentiating element to my units. It gave my brand a modern identity, showcased creativity, and positioned the units as forward-thinking and guest-oriented. Guests were more likely to remember the experience, talk about it, and even share it with others.
In conclusion, using artificial intelligence in this way did not only improve operational communication, but also added emotional value to the guest experience. It created a new layer of interaction that blended technology, hospitality, and marketing — proving that AI can be a powerful tool when used creatively and thoughtfully.
Amr
