We have disappeared from Airbnb. Why?

[One-And-Lux0]

Airbnb brings great guests and we love the wonderful community that they have created. Hosts and guests are the best amongst all other options available in the market.

We have been working with Airbnb in the past 7 years, achieving the Superhost status several times. In the past years, Airbnb has amounted up to 40% of the total amount of reservations hosted in our building in Seville.

However, in the past months we have experienced a concerning decrease in Airbnb's presence. Our conversion rate has dropped to 0% and the view we are getting of our listings is... 0.

We are now witnessing the disappearance of Airbnb's guests in our apartments and we have shared this concern with Airbnb's support team. Not much has been done and everything we get is links to help guides with content that we are already familiar with. After all, we have been working hard in the last 7 years to deliver the best experience to our guests.

Has anything changed in Airbnb's system? Is anybody else experiencing this situation? It is such a pity that such a wonderful platform amounts now to nil in our future reservations.

[One-And-Lux0]

It is quite impressive. We have reached the superhost status several times in the last 8 years and we are not invisible to guests.

Airbnb went from being a platform with 40% share in our reservations to 0% in less than a year.

[Benny-and-Marina0]

Hi, sad to read your comment. you are not the only one. We are hosting already 10 years with Airbnb. We achieved also back our superhost status since end last year. We experience also a weird situation. Since end last year till now March, we didn't receive not even 1 booking request and we have no bookings for Airbnb for this season 2024 !! This is not normal. I see that we have views on the website, but much lower then previous years. We also have contacted customer support, but we received a general email with links and content. I think this has to do with changements in their algorithms. I hope they will do something about it.