Why can't I receive my payment?

[Beyza11]

I have not been able to receive payment for 2 of my guests for about 20 days. Airbnb says it sent the money, but there is no money! There is no money reaching my bank in any way. I'm extremely worried now. Believe me, I sent so many messages to the support line and no one helped me. They ask me to confirm my identity and even though I do so, no one accepts it. As a young homeowner, I am extremely sad and worn out. I have bills to pay, but I can't because I can't get paid. Please help me!

[Breanna]

Hi @Beyza11 

So sorry it was a struggle to get your payouts. Were you able to get this resolved?

[Beyza11]

Unfortunately no, it's still not resolved. It was a very high amount for me and I needed it to pay my bill. There has been no money for days...