I bought the Yale Assure 2 lock specifically for the integration with the listing. It was advertised as: link the listing to the Yale app, guests get a unique key code that's valid for the checkin/out times on the reservation. If a reservation is cancelled, the codes immediately stop working.
I was able to get it connected to the listing. However, I asked Airbnb support if you can edit the check in/out time if someone wants an early check in. They said that once the reservation is made, nothing can be changed with the access via Yale....unless the reservation is cancelled. (Some project manager screwed up on requirements gathering there)
We had our first booking.....an auto generated message was sent to the guest. (It's a huge chunk of confusing text that directs people to the App Store to download the Yale app!) No key code was generated. I can't find anywhere in the Yale app or Airbnb listing info that an integration EVEN EXISTS. Meanwhile, bookings are still getting this message that seems like it's from a bot, so now I have to tell guests to ignore the text and it makes me look like I don't have my sh*t together.
I don't see any settings or integration granted within the Yale or Airbnb app. I called Yale and they said that within the Airbnb app, you have to change it to "key pad access" instead of "app access". I just got off the phone with Airbnb and was told they have no partnership with Yale and they can't see an integration with the listing and that I should call Yale. *MY GUESTS ARE STILL GETTING THE AUTOMATED YALE APP MESSAGE IN THEIR AIRBNB INBOX.*
I've tried resolving this for the past 4 months. What a joke. I work in tech and it's so frustrating when some business heads come up with this cool idea that we've been asking for, but then they abandon it not even a year after announcing it. Geez.