airbnb incompetence

[Ruth985]

We are superhosts but that doesn't mean that we get good service from AirBnB administration.  Our payouts from guests have been withheld by AirBnB for 2 months now.  They owe us over $3000.  We have continuously tried to get them to resolve this problem by message and phone calls.  We are told that someone on the case (Support Ambassador!) will contact us, but they never do.  They say it isn't possible to be transferred to anyone that has the authority to give us our money.   We have never been able to discuss our situation with anyone; we just get the runaround.

It's incredibly frustrating that we can't communicate with anyone that can help.  Has anyone had a similar experience or are we the only unlucky ones?  With it being international, it's difficult to know the best way to bring them to account.

[Mike-And-Jane0]

@Ruth985 are you fully verified? If yes then hope @Nick gives CS a mild kick, take to Twitter with your complaint or prepare a small claims court case.