Help with your business

Hi everyone, I wanted to share my story and ask for some advice. The guest approached me by saying he want to throw a party around 30 people. He normally do this at home but there's guest at his home. He said they are all responsible and will take ca... Latest reply by Lizzie

I have been a host for Air BnB for a couple of years now and really enjoy it. I've had a couple of guests that left me a little frustrated. My question however is my most recent guest had a teenage girl who burned the top of our nightstand. To replac... Latest reply by Lisa723

Hello all! I'm hoping someone can guide me here. It is my first time handling damages that totalled more than $400-$500, you know the usual, broken plates, towels, bed linens, etc. This guest broke my range oven which cost more than $3,200 and had to ... Latest reply by Anonymous

Am extremely disappointed in the way my home has been treated and non-existence of help and understanding from Airbnb. Guest from March 6, 2019 – March 12, 2019 recently occupied my house. From the very beginning, I knew this was going to be a tough gue... Latest reply by Branka-and-Silvia0

My guest pulled a 55 inch flatscreen from the wall to hook up his wii. The tv fell and broke. There is no dispute and guest acknowledges he broke the TV. I filed a report with AirBandB and have heard nothing back at all - not even an return receipt of the... Latest reply by Helen3

Getting the Runaround from Airbnb Insurance Company: When charged with $8286 in damages caused by Airbnb guest, Airbnb insurance proves to be completely useless. I arrived home one evening to find that someone crashed their car through the front entry ga... Latest reply by Russ31

Hi hosts, I have created a very messy and unsolvable situation by following the advise of Airbnb support staff in setting and collecting an additional damage deposit up front from guests so I would be prepared to repair damages in a timely manner. As it... Latest reply by Yvonne41