Help with your business

I've been a SuperHost for years, but this is the most frustration I have had from Airbnb since I couldn't get anyone to respond to what to do with a Covid-positive guest or when they were of no use when a man died in one of my properties.I had just opened... Latest reply by Gillian166

Hello dear hosts, I do not know how you feel about the fact that we cannot ask guests for damage deposit, but this is ridicules. For the second time a guest has damaged our property as a consequence of an unauthorized party, and we get only a small frac... Latest reply by Antonello76

I have 2 bikes that allow guests to use but I just thought about the liability for this. Does anyone have insight? If they are hurt while using the bike, can they sue me? Should I have them sign a liability waiver to use it? What if my bike is damaged b... Latest reply by Janet1277

Aircover experience is the worst -> run away it’s the biggest lies I’ve never experienced in a customer relation. I’ve got stolen during an Airbnb guest stay and the only answer from Airbnb is this (keep in mind they have no proof they just keep saying th... Latest reply by Hercules-R-P-Group0

Is it possible to upload photos to the resolution center? I would like to post pictures of the damage to our property so Airbnb can see them. I told them I had photo evidence, but didn't see a place to upload and can't find the answer! Latest reply by Heidi684

Insurance. A simple search will bring up thousands of brokers and providers, though which one should you choose? What is the right one for me, how much will it cost, and is it worth it? Oh, and not to mention the small print! Those might be a few que... Latest reply by Robin4

I see many people asking how to refund guests, charge them for extra services, or claim against damages. Below is a guide on how to use the Resolution Centerto request money from your guests. First, to get to the "Resolution Center", go to https://airb... Latest reply by Daryl84

Has anyone else had a terrible experience, and had AIRBNB refuse to rectify the situation? In my many years as a superhost, I have never filed a damage claim. But in this case, the damage is around $1400 and AIRBNB is just refusing to cover damages, e... Latest reply by Nina75

I’ve used Airbnb for years. I’ve recently set up a small business managing rentals for local clients. i find it increasingly hard and frustrating to get answers or help with issues. for example an apartment got absolutely trashed over a week ago. Air... Latest reply by Lu111

I guess the day had to come... After almost 2 years of hosting, 18 months as a Superhost, around 50 hosted stays, and a perfect average rating of 5, I finally needed to make my first claim through Airbnb for damages caused by a guest. (Here I should m... Latest reply by Sarah977