What Hosts are saying

    I see many people asking how to refund guests, charge them for extra services, or claim against damages. Below is a guide on how to use the Resolution Centerto request money from your guests. First, to get to the "Resolution Center", go to https://airb... Latest reply by Daryl84
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    Has anyone else had a terrible experience, and had AIRBNB refuse to rectify the situation? In my many years as a superhost, I have never filed a damage claim. But in this case, the damage is around $1400 and AIRBNB is just refusing to cover damages, e... Latest reply by Nina75
    I’ve used Airbnb for years. I’ve recently set up a small business managing rentals for local clients. i find it increasingly hard and frustrating to get answers or help with issues. for example an apartment got absolutely trashed over a week ago. Air... Latest reply by Lu111
    I guess the day had to come... After almost 2 years of hosting, 18 months as a Superhost, around 50 hosted stays, and a perfect average rating of 5, I finally needed to make my first claim through Airbnb for damages caused by a guest. (Here I should m... Latest reply by Sarah977
    Hi, my guests were due to check-out this morning, so I arrived at the property to clean after check-out time. Upon arrival I test everything is present and working as it should, I switched the tv on to find that there was no picture, just sound, and a ... Latest reply by Maia29
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    I have been a host for Air BnB for a couple of years now and really enjoy it. I've had a couple of guests that left me a little frustrated. My question however is my most recent guest had a teenage girl who burned the top of our nightstand. To replac... Latest reply by Lisa723