Help with your business

I recently had a situation, where a guest damaged my outdoor shower. They broke off the metal handle that turns the shower on and off and my cleaners found the handle on the floor with the water running for hours. I tried to submit a claim under my air c... Latest reply by Helen3

We had a reservation for 33 days (originally booked in July for Dec 26-Jan 28). We have a "strict" cancellation policy because we're legally not allowed to host for less than 30 days, making it hard to fill last-minute. About a week into their stay, we ... Latest reply by Helen3

G'day any AUSSIE hosts I'm just wondering if anyone has got any experience with any insurance with using living inside the house. it's a very small niche which most insurance companies do not provide.I know there is BJS, sharecover and Trident is there ot... Latest reply by Jenny

What is the best way to get your business listed on Airbnb for tourists to experience when visiting? Latest reply by Helen3

Need to consult with Airbnb live support over a a guest experience issue (I am the guest). **. I am in South America, I cannot make a phone call. The only option I found through the Contact channel was to call via Skype - which costs money. Makes absolu... Latest reply by Bhumika

I've been a SuperHost for years, but this is the most frustration I have had from Airbnb since I couldn't get anyone to respond to what to do with a Covid-positive guest or when they were of no use when a man died in one of my properties.I had just opened... Latest reply by Gillian166

Hello dear hosts, I do not know how you feel about the fact that we cannot ask guests for damage deposit, but this is ridicules. For the second time a guest has damaged our property as a consequence of an unauthorized party, and we get only a small frac... Latest reply by Antonello76

I have 2 bikes that allow guests to use but I just thought about the liability for this. Does anyone have insight? If they are hurt while using the bike, can they sue me? Should I have them sign a liability waiver to use it? What if my bike is damaged b... Latest reply by Janet1277

Aircover experience is the worst -> run away it’s the biggest lies I’ve never experienced in a customer relation. I’ve got stolen during an Airbnb guest stay and the only answer from Airbnb is this (keep in mind they have no proof they just keep saying th... Latest reply by Hercules-R-P-Group0

Is it possible to upload photos to the resolution center? I would like to post pictures of the damage to our property so Airbnb can see them. I told them I had photo evidence, but didn't see a place to upload and can't find the answer! Latest reply by Heidi684