Log In  
Help with your business

guest not replying to request to return overpayment on cancellation

‎16-07-2021 04:42 PM
Ken2352
Level 1
Charleston, SC
‎16-07-2021 04:42 PM

guest not replying to request to return overpayment on cancellation

Overpayment of $370 was sent to a cancellation gust that was already refunded by AIRBNB. Now guest will not reply and I don't have phone number or email address for them and AIRBNB will not respond to my request for assistance. Any suggestions?

‎16-07-2021 04:42 PM
0 Likes
1 Reply 1
‎16-07-2021 07:21 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎16-07-2021 07:21 PM

@Ken2352 

if the guest was refunded by Airbnb. why did you manually sent a refund also ?

Useally it is not even possible to refund more via resolution centre then the money left in the reservation. So what happended ?

 

 

‎16-07-2021 07:21 PM
0 Likes

More from Help with your business

Sunshine coast

How much council red tape and cost is involved in setting up...
How much council red tape and cost is involved in setting up an airbnb on the sunshine coast

Airbnb Manager in Cincinnati

Hey everyone! We're looking for a reliable and experienced p...
Hey everyone! We're looking for a reliable and experienced person to help manage our Airbnb rental in Cincinnati. With a busy...

Explore Resource Center articles