instant booking automatically on

[Shen297]

Hi there,

I need your urgent help. 

I have a reservation by instant booking that i can not host, and i believe it is airbnb's problem.

I have a reservation by instant book on May 3rd, which is not available. Thus i contacted airbnb and closed instant booking manually for my list on that day. While now, the list is still open and booked again.

Please note, i do not have payment got through and even can not get paid.

Please help to check, when my instant booking is switched on.

Best wishes

Wei

[Joelle43]

Hello @Shen297 

You have 4 listings under your profile - which listing would you like us to check that instant book has been correctly switched off?  

Did you mean to write that you received a booking for June 3rd rather than May 3rd?

[Emilie]

Hi @Shen297, 

As Joelle mentioned, it would be very useful if you could tell us a little more about which listing this is about please!

Have you also contacted the Support team after that booking came through, to get their help investigating what happened? 

Looking forward to hearing from you 🙂

Emilie

[Shelley159]

Hi @Shen297 

The calendar for the guesthouse listing is completely blocked off for all dates - I hope this is the one you don't want booked? The other 3 listings are still available for 2 and 3 June - if it's one of them that you don't want booked, you need to block the calendar for the unavailable dates.