kyc problems!- funds still on hold

[Andrada8]

as many is probably still having issues, I am encountering an issue with the KYC verification process and its been over a month. can anyone help and let me know if and how they were able to overcome the problems airbnb is having verifying ID and identity? i have submitted and to no avail. every rep I speak to has been giving me the runaround. i have bills to pay and this is such a headache. ANY help is greatly appreciated.

[Joan2709]

@Andrada8 

Is this in respect to them asking you to supply an updated ID, or are you operating under a business name and needed to submit paperwork for the business?

[Kate2910]

Hello I’ve got the same problem I’ve updated all the details but they are still with holding payments and it’s been nearly a month. It’s causing me some huge financials problems as they have over £5500 of mine and it’s going up. Support are telling me you can’t contact KYC and all I can do is wait but they’ve given me no timescales. Have you had any luck resolving this?

[Andrada8]

Yes, fortunately it was an error on my end when submitting the documentation required therefore I asked them to reset the process and resubmitted everything again. In my case, it didn't match with IRS tax records but when I resubmitted in a couple of days it got approved and they finally released the payments. Maybe try calling customer service to reset it for you.