reviews or lack of them

[Merrily2]

I have had RAVE reviews for ages - but all of a sudden this season (ski condo) I have had two groups check out and not leave a review !!  we always message a lot even though I am not around and they seem DELIGHTED and complimentary but no official reviews?? Anyone else have this happening..

My last guest moved out a few days ago and I wrote my review right away, they were really good guests. 

[Tara0]

Hi @Merrily2 Don't worry about it, it just happens sometimes, and some guests (especially new to Airbnb) don't really think about reviews, nothing personal.

I discovered when talking to a neighbour who'd used Airbnb (and other platforms) and she said she never leaves reviews, nothing to do with the experience just never occurred to her to bother - same as she wouldn't bother to leave a review for a hotel. 

I'd estimate at least 10% don't leave reviews - I've been hosting for 12 years. 

[Alex]

Hi @Merrily2! 👋

Thank you for sharing this with the community. You already got an answer, so let us know what you think whenever you have time. Also, I'm going to tag some other members to see what their opinion is about your question: @Kenchy0, @Maria22471, @Peter4379 and @Sheri1. 

Thank you everyone in advance! 🤗

Alex

[Kenchy0 · Accepted solution]

We always hint about how we plan to give a good review in early conversations. And then remind them after check out. Other than that we have a QR code in the space so they can link to our IG to follow and tag us in posts if they want and I think it gives them a sense that we want to make sure they’re a part of our story. 

Best of luck!