Hi @Linda5106,
I'm sorry to hear you are having some trouble with a tax document. Is this a document Airbnb sent you? What happens when you try to open it?
I'll add a useful article here on the tax documents Airbnb provides and how to access them, in case it helps as well: 👉 Where to access the tax documents issued to you
If a tax document was issued to you, you can get a copy of it in your Airbnb account.
- Click on ≡ icon next to your profile picture and select Account settings
- On the Account settings page, select Taxes
- Under the Taxpayers tab, select the > icon
- The Tax documents tab shows a list of tax documents issued to you (up to 4 years)
Alternatively, you can find all tax documents at user account level:
- Go to earnings dashboard
- Select Taxes information > Tax documents
Note: Go to Tax documents to find a list of all tax documents issued to you over the last 4 years. Refer to the “Your 202X Tax Form(s) Is Ready!” email Airbnb sent, which would have referenced a Form 1099 if you are receiving one.
Thanks,
Emilie