AIRBNB keeps taking the same refund out when I get a payout

[Jennie44]

I had a guest who tried to cancel three hours before check in on July 18. He couldn't, and neither could I so, he requested a full refund, which I gave him. Now airbnb has taken that amount out of each payout they have sent me since then. Each is listed as a resolution amount for the same booking number, but it keeps being listed as a pending payout, so every time they decide to pay me, which for some reason is about every three weeks now no matter when a guest checks in or out, it's X amount less because they keep taking it out!  I was on chat with Support yesterday for almost an hour and they finally said they would have a team member get in touch and to "keep my line open and check my email frequently," but of course no one has gotten n touch. I'm a little tiny player: I just rent out an apartment in my basement, but I really miss the days when  airbnb had their poop together and would pay out per the terms of their host agreement. @Stephanie, @Quincy, @Katie, @Liv or @Nick. @Lizzie 

[Jennie44]

forgot to say, there also seems to be a disconnect between the emails they send saying a payout has been sent and whether the payment is actually ever sent. I got an email saying a payout had been sent early yesterday, bit those payouts are still listed in pending payouts, including of course my old friend the resolution amount, still listed as pending and likely to ding me whenever they decide to randomly pay out.