I just experienced the very same thing. I had a guest book my place weeks in advance for 5 guests. She showed up with 6. They arrived early and I was finishing my “flip”. They barged past me with their bags in hand. I was very pleasant and let them leave their bags. I was giving them a tour when a noticed a few of the ladies looking at their phones. They looked at the person who booked my house as they asked; “where are the other bed rooms?”. I explained; I have two stories and 3 beds not 3 bedrooms! We viewed my posting and obviously just under my 5 star Super host tag is the listing that describes 3 beds, etc.. I offered the party a free cancellation and the opportunity to stay while they found another place if they liked. They all chimed in they would just stay. Well after they lost the keys twice during a two night stay, they departed quietly and left a beach chair. I politely sent them a picture and asked if I could bring it to them if they were still in town eating or something. Still attempting to please this party (as us super hosts do).
I received a 3 star review for “misleading” her in my listing. During our conversations at check in. The woman who booked made the comment; “I can’t count” (I was unsure if she was referring to the number of guests or bedrooms -she’s a school teacher) followed by another comment that “I can’t read”. Well, as a 32 year retired military aviator, I just had to add those quotes in my review but I gave them 5 stars because the House was clean when they departed with no damages.
What followed next was her calling me a “**bleep**”! I responded with something a little more creative but not indecent, vulgar or discriminatory in anyway. She informs she has reported me for making inappropriate and unwanted comments during their visit. Followed by another I already reported you! I just had to ask her what she considered an “inappropriate or unwanted” comment.
Airbnb calls to ask me a few questions but they are vague and nothing specific to this guest.
I got an email 48 hours later telling me my account was deactivated, my reservations cancelled and good luck. Signed by “Matt B”
My entire calander was cancelled for both locations. Two reservations were for the same day. My guests were calling me in a panick. I ended up hosting one of my guests, who happened to be a fellow military aviator, jusy on his word and trust of our fraternity.
Insane how one bad experience can result in deactivating an account that has been established for 13 months with 5 stars the entire time. I guess the school teacher really felt threatened when I responded to her text in kind. So my business is gone in a push of a button and this 1st grade school teacher is apparently teaching disrespect, disregard to others, call names then call the authorities. Strange world we now live in. This person got aggressive with me because of her mistakes. Then apparently needed justice when I posted her innocuous quotes in my review.
I’m curious to how the people at Airbnb are vetted before they can use the “deactivate” button. My guy in question, Matt B., actually made the statement he was being transparent! He is everything but transparent. I’m picturing a handful of young Matt Bs sitting around a pub somewhere, all being carded for IDs, laughing and commiserating about their hard day at work! Discussing the definition of transparent and deactivating 5 star Superhost accounts.
