Advice & 1 question

[Albert278]

Just a quick submission.

1.  I ‘ve learned never to give someone a negative review. Airbnb won’t come to your aid when they trash you “ because it’s your guests opinion “ 

2. What do you do when Airbnb says they can’t pay you your fees because they have to get it from your guest 1st .. and you’ve waited a week ?

I had refused cash while they were still here but told them to go through the system. Which they did. 

[Albert278]

Thanks Sarah , I understood they pulled both reviews was because her review, was so fabricated..quite obvious through the correspondence through our texts, .. mine was so basic, mild..low star ratings are all I can remember leaving, definitely not  malus...interesting about referring to Airbnb could have reviews removed if they're involvement is mentioned ..didn't know that.

Again they removed both..then 2 weeks later, added hers back not allowing me to respond, after claiming that 2 week period ( 13.75) had passed .

By not declining the initial review, It started a chain of events I wasn't prepared to deal with...I don't have as much experience as you, or many others in this forum...and I greatly appreciate your advice as I try to maneuver through this bad experience, which I know is minor in the grand scheme of things hosts have to deal with.  

wait until day 13.75 to leave your review I think is the best advice so far ... Are my expectations of the Support system for hosts  just too high? 

[Sarah977]

@Albert278  I can see both her review of you and your response to that review. So I'm not sure what you mean by them not allowing you to respond to it.

[Albert278]

As I understand it Sarah , those comments would not show up on her profile to inform other hosts of my issues with that guest. 

[Sarah977]

@Albert278  I use something that many hosts use called Air Review. You can easily downlaod the app to your computer or phone. It will show you., all in one place, the review a guest left for a host, the review the host left for that guest, as well as any responses.

So that's how I saw your response. I don't know if it appears or not without Air review, but if Airbnb removed it entirely, I don't think I'd be able to see it with Air Review, either. For instance, I can't see the original review for her you said that she left. Airbnb have obviously disappeared that.

[Albert278]

Thanks again Sarah .. hmm I definitely would have been fair, even agreeing to host her again ( until I saw her review, it was so wrong ) I might have mentioned the resolution center..but I'm pretty sure I didn't.

By not declining the initial review, It started a chain of events I wasn't prepared to deal with...I don't have as much experience as you, or many others in this forum...and I greatly appreciate your advice as I try to maneuver through this bad experience, which I know is minor in the grand scheme of things hosts have to deal with.  

"wait until day 13.75 to leave your review" 

I do believe if I would have done this, it would have been the best choice.

[Branka-and-Silvia0]

@Albert278  If you are talking about Melissa, your review of her doesn't show on her profile, but her review of you and your reply to her review does show on your profile.

You can review your guest within 14 days after their checkout.

My experience with bad guests is that they more often than not do not leave a review. In this case, the best is to wait until the last moment of 14th day to review them.

But, if they do review me then I also review them soon after. If their review is retaliatory or they are blaming us for their mistakes then I also reply to their review so our prospective future guess understands what happened.