@Jerry78
Karen - start a 'new' post with your future reservations cancellation question..... this is an old thread now and not likely to get much response.
And when you do - give a little more info so we can understand why the cancellation/s happened..... but in any case the legal 'contract' you mention is between you as a host and Airbnb - and the guest and Airbnb. Read your terms and conditions to understand more.
And it's interesting that you choose not to have a profile picture - why?
Best Wishes.
P.S. And to answer your other question about is anyone HAPPY?
I am. Absolutely. 100%.
I understand that Airbnb is not a local small company with lots of telephone staff waiting to chat with me on the telephone about an issue that, in most cases, could have been prevented with the correct preparation; avoided with the appropriate communication; or fixed with a little common sense. I understand that Airbnb is a HUGE worldwide conglomerate worth billions of dollars with millions of transactions happening daily - and they are never going to provide a telephone system to answer every frustration, query or mishap from the millions of hosts - they need to save that telephone system for true emergencies. From both guests and hosts. Just like the 911 or 999 emergency service. So 'Ask the Community' is mostly helpful, and email and twitter works, eventually. Find a fellow host or local host group if you want immediate answers to queries or just to share or vent a problem with. That is a human need that most companies these days cannot afford to provide through 'live' customer service reps (however young or old they may be).
And there are plenty of examples of hosts and guests who have been helped through dealing with Airbnb - and plenty of positive outcomes with claims and problems. But, just like an insurance company won't pay out on a claim without going through the correct procedures, and jumping through a few hoops, neither will Airbnb.
So @Jerry78 - I know you did not ask me to go into so much detail - so my apologies and my answer is not directed at you personally. But you raise a good point when you ask is anyone happy? I believe that the majority are - probably over 80% - and they just aren't taking the time to write about it here in the community forums.
Airbnb should produce an Annual Report detailing outcomes and outputs like - transactions, # of twitter posts, emails and telephone calls received, claims received, successfully dealt with, amount paid out, rooms booked, hosts, superhosts etc.... Then we would all have a better picture and understanding of the Community we all belong too.
