Airbnb Cancels on me?? As a host???

[Alex223]

I got a canncellation review and penalty where i did not request a canncellation?? How could this happen?

Not only I lost income for that reservation, im also out of pocket for the penalty.

I can't seem to find a place to talk or write to someone in Airbnb about it except here?? 

Am i missing something? Can someone help?

[David126]

Seems you cancelled twice.

[Zandra0]

There's not really enough detail in your message to be able to accurately advise you.

Did you accept a message seemingly from Airbnb requesting you cancel ? It's a guest generated that looks like the cancellation will be penalty free; in fact the cancellation counts against you.

[Helen3]

Alex - give BNB a call and see if they can help (use the search function here if you don't have the number)